Setting up the right conditions for mutual listening
Finding solutions to negotiate meanings and create a common language.
Using reflective-reformulation techniques.
Transparency – Cascading information
Exploring the stakes, risks and limits of transparency.
Acting ethically, establishing a framework for mutual trust.
Cascading information clearly, concisely, coherently.
The art of conversation
Participating confidently in spontaneous conversations.
Mastering the speaking and listening skills that enhance relations.
Raising awareness of cultural influences on communication.
Networking
Choosing the right networks for you, becoming an active member.
Sharing your ideas, your expertise, your time.
Optimizing your reputation, growing your business.
Diplomacy in confrontations
Sensing and deactivating the ‘flashpoint’ of anger.
Learning how to refine & nuance your choice of words under duress.
Maintaining the impact of the message in high-stake situations.
Presenting professionally
Optimising the preparation phase, ascertaining expectations, editing content.
Developing your presence, selling your ideas, engaging adherence.
Speaking up, speaking out to your audience.
Exploring language, voice, body and culture: factors influencing your persuasiveness.
Knowing how and when to use the tools in your communication kit.
Handling Q&A sessions without losing the essential purpose.
Managing meetings
Organising, scheduling, timing & objectives.
Listening, exploring & evaluating solutions, being able to promote your ideas & listen to those of others.
Mastering the role of facilitator, enhancing participation, managing conflict.
Planning, implementing & taking responsibility for decisions.
Organising your ideas rapidly before an impromptu speech.
Being able to select the essential points and note them down without interpreting, distorting or forgetting.
Increasing understanding of the meaning with clear, concise notes.
Writing up a precise, objective summary of the pertinent information.
Professional writing
Being able to write a range of professional documents for both internal and external use.
Building simple yet persuasive text.
Writing for your reader, choosing the style, tone and language.
Professional phoning
Improving efficiency through confidence and ease of speech.
Listening actively, responding quickly and accurately.
Achieving positive outcomes to all types of requests & complaints.
